给顾客的道歉信英文

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给顾客的道歉信英文1

You had an appointment with your friend last Friday. Unfortunately, you did not keep the appointment because your mother fell ill at that time. Write a letter to your friend to:

1.apologize for not attending the appointment as planned,

2.explain why you could not meet him/her that day,

3.make suggestion for another appointment next time.

Dear Linda,

称呼：写给关系亲密的个人

I am excessively sorry to say that I had failed to keep the appointment that we made last Friday.

Now, I am writing you this letter of apology to show my deep regret.

Please accept my sincere apology. I hope you will understand me and excuse me for my failure to turn up.

第一句是本段的中心句，直接道出道歉的原因。

(积累：I am excessively sorry to do ; fail to do ; make an appointment)

第二句展开道歉，真诚的表达自己的歉意。

(积累： letter of apology)

第三、四句表达自己希望对方接受歉意。

(积累：excuse for ; turn up)

The reason for my absence was that my mother fell ill at that time.

I had no way out because I had to send her to hospital and look after her.

Therefore, its not in my power to meet you.

第一句是本段的中心句，综述写信人出现过失的原因。

(积累：The reason for was that; fall ill)

第二句是本段中心句的展开，讲述当时的处境和情况。

第三句承接上一句，表述事实面前的不可抗力。

进一步澄清出现过失的原因。

(积累：in ones power)

Naturally, I want to suggest that we should make another appointment next time.

I shall be obliged if you will kindly write and tell me when and where you will be at convenience.

We may meet again and I hope to see you soon.

第一句提出下次见面的建议。

(积累：suggest表示建议，后接从句用should+动词原形)

第二句是征询对方下次见面的具体地点和时间。

(积累：be obliged; at convenience)

最后一句期待下次见面。

礼貌收尾

Yours sincerely,

Li Ming

信件结尾和署名

给顾客的道歉信英文2

道歉信是指因过失或疏忽做错了事，给别人带来了麻烦或损失，发觉后要立即写信给对方赔礼道歉时写的信件。

道歉是一种礼貌，道歉信要写得坦率，诚恳。

道歉信通常包括三部分内容：

1、表示歉意，道歉的原由;2、出现差错的原因，提出弥补措施;3、请求原谅。

语言要诚挚，解释的理由要真实。

好的道歉信不仅会取得对方的谅解，还会增进彼此的感情。

写作三步曲：

表示歉意说明具体原因、提出补救办法再次致歉，希望得到理解。

注意：

理由要尽量合理，违反生活常识将导致扣分;尽量提供一个合适的补救办法，使行文更加顺畅。

范文解析：

Directions: You were unable to attend Mr. Smiths examination on International Business English Writing because you got sick that morning. Write a letter to express the reasons for not being able to attend it and apologize.

Write the letter with no less than 100 words. Do not sign your own name at end of the letter. Use Wang Hua instead. Do not write the address.

Dear Mr. Smith,

I am indeed very sorry that I missed the examination on International Business English Writing you ge last Friday. I feel awful about it and want you to know what happened that day.I suddenly fell sick early that morning and my parents had to send me to the hospital. Please find enclosed a copy of the medical bill.

I sincerely hope you can understand my situation and accept my apology. I would appreciate your allowing me to take a make-up examination. I will e to your office during your office hour on Monday to discuss this possibility with you. Once again, I apologize for any inconvenience caused.

Sincerely yours,

Wang Hua

◆常用句式：

1、I am writing to apologize for /I am writing to say sorry for

我写这封信是因向你致歉。

2、I would like to give you my apology for

对于我向你道歉。

3、Please accept my sincere apology for

关于请接受我真诚的道歉。

4、I am indeed very sorry for what I said/did, but believe I had no

Intention to

对于我说的话/做的事，我确实感到很抱歉。