范文无忧网面试笔试面试回答

公司前台文员常用英语口语

11月30日 编辑 fanwen51.com

[英语面试须知]英语面试有哪些须知是求职者所不知道的呢?一起来看看。 1. What isimportant to you in a job? 这个工作对你最重要的是什么? Challenge, the feeling of acplishment, and k...+阅读

1. 接电话时不可以简单地回答Hello,而应报上自己的公司或所属单位

的名称。例如:

Hello, this is Information Desk.

您好,这里是问询处。

Information Desk speaking. May I help you?

问询处,请问您要服务吗?

2.打错电话时

如果是外线打错时,可以回答:

I am afraid you he the wrong number.

不好意思,您打错电话了。

This is the LI JIA Hotel, 2234-1156.

这里是丽嘉酒店,电话是2234-1156。

如果是总线转错内线时,可以回答:

This is Room Reservations. Ill transfer your call to

Restaurant Reservations.

这里是客房预约处,我帮您转接到餐厅预约柜台。

I am afraid this is a direct line. We can not transfer

your call to the Chinese Restaurant Could you dial 2234-

1156, please.

不好意思,这是直接电话。我们无法为您转接中式餐厅。请您改拨2234-1156

好吗?

3.当负责的工作人员不在时

I am afraid Mr.Lin is out at the moment. He should be

back around 5 p.m.

不好意思,林先生现在外出。他应该会在下午5点左右回来。

I am afraid Mr.Hao is on another line. Could you hold

the line, please?

不好意思,郝先生正在讲电话。请您在线上稍侯好吗?

Ill tell him to call you back when he returns.

他回来时,我会请他回电。

May I he your name and phone number, please?

请告诉我您的大名和电话好吗?

4.当会话结束时

结束电话中的对话时,不可以简单说bye-bye,最好说:

Thank you for calling.

感谢您的来电。

You are wele, sir.

先生,不客气。

We look forward to hearing from you.

我们静候您的佳音。

Please contact me if you he any further questions.

如果您有任何其他问题,请和我联络。

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