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Sandy Lin 15/F,TOWER2 ,BRIGHT CHINA,BUILDING1,BEIJING.

PROFESSIONAL EXPERIENCE

1998-Present TECHNICAL ENGINEER

mERCER INE.,Albany,NY

Plan,coordinate, and execute hardware,software and work installation,configuration,maintenance,troubleshooting and repair operations for service contract clients.Specialize in maintaining IBM and Mac PCs,and peripherals with emphasis on working environments.

Develop and implement service schedules,systems and procedures to assure delivery of quality,cost-efficient technical services.

Quickly diagnose causes of systems failures and malfunctions to ensure highest operating efficiencies,reliability,and quality performance standards.

Respond immediately to emergency situations with sensitivity to deadlines and customer needs.

Assist work engieers woth installation and trobleshooting of Appleshare and Novell systems.

Analyze client equipment and operations to determine servicing and supply needs.

Monitor and maintain cost-effective inventories of supplies,tools and materials.

Investigate,test,and implement improvements to existing procedures.

Consistently manage time and multiple tasks to meet deadline,established objectives,and quality performance standards.

Foster clear munications and maintain excellent staff and client working relations.

1982-1988 Manager of information systems

KRITEL ASSOCIATES,INC.,Schnectady,NY

Directed and supervised all MIS,related activities for a financial services firm supplying critical,timely information to corporate client base.Adminstered DISTONS 2 Novell 2X works,maintaining peak operating efficienclen and providing user training for all hardware and software applications.Controlled budget costs for purchasing and operations.

LICENSES AND CERTIFICATIONS

CANDIDATE FOR CERTIFIED WARE ENGINEER/C.N.E.* CERTIFICATION IN MACINTOSH CPU. PRINTER,AND POWERBOOK REPAIR*CERTIFIED IN OKIDATA EPSON LASER AND IMPACT PRINTERS*CERTIFICATION IN HEWLETT PACKARD LASER JET PRINTERS

TECHNICAL EXPERTISE

Hardware proficiencies:IBM:AT,XT,PS2*MACINTOSH*HP:II-IIISI LASER PRINTERS,COLOR PLOTTERS*OKIDATA*EPSON* DES T OCR SCANNERS*STORAGE DIMENSIONS E/O SCSI DRIVE.

works:APPLETALK*ETHERTALD*NOVELL WARE 2X,3X*CABLING,NO DES PERIPHERALS.

Software applications:DOS.MCINTOSH OPERATING SYSTEMS*MS WINDOWS 3.0,3.1*WINDOWS APPLICATIONS * CWP 5.1* WORD *EXCEL*LOTUS*WORDPERFECT 5.1*DISPLAYWRITE 4*QUICKEN 3.0*PAGEMAKER 4.0* HARVARD GRAPHICS 3.3*PUBLISH/TEXT PAC OCR* NUTSHELL PLUS II*PARADOX 3.0

Notice:

Professional licensure and certifications add weight to resume.

Use of boldgace and itallcs provides a clean and crisp presentation.