[向客户进行询盘英语信件]向客户进行询盘英语信件 1. 文体介绍 在对外贸易中，询盘，也叫询价（inquiry或enquiry）是买方或买方对于所要购买或出售的商品向另一方作出的询问。询盘是交易的起点，可以分为： 普通...+阅读
我们都知道一个产品能否得到消费者的认可，最重要的就是客户的反馈。能得到消费者的反馈，我们就能不断的改进自己的产品，这样产品就会越多越好。
商务英语会话Unit11:客户调查问卷
A: First of all, thank you for filling in our questionnaire.
C: thats ok. How can I help you?
A: Well you made a few interesting ments that Id like to ask you about, if thats all right.
C: Sure, go ahead.
A: You said that the customer service you received was shoddy, what went wrong exactly?
C: Well the guy who served me didnt really seem to know what he was doing.
A: Do you mean he was rude?
C: NO, not rude; he just didnt know where to find things in the store or how to operate the till, things like that.
A: I see. But you were happy with what you bought.
C: Yes. I bought some trainers; theyre absolutely fine.
A: Good. And you thought they were reasonably priced?
C: Yes. They werent cheap, but theyre nice trainer so I didnt mind paying a bit extra.
A: You also mentioned that worst thing about shopping at HaiSports was disabled access.
C: Thats right. Im a wheelchair user, you see, and there were no ramps t the entrance to the store-only steps.
A: Were really sorry about that.
C: Well I cant say that you are the only culprits.
A: The good news is that were hing ramps fitted at the store this week.
C: Oh, right. Well its nice to be listened to for a change, I must say!
A: Well also be sending you a HaiSports voucher to say thank you for helping us with our customer survey.
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